At Bramshall Farm, we’re committed to ensuring your complete satisfaction with every purchase. Our return and exchange policy is designed to be transparent and fair, keeping your convenience in mind.
Standard Return Policy
- Time Frame: Items can be returned within 14 days of purchase.
- Condition of Items: To be eligible for a return or exchange, items must be in a resaleable condition, i.e., unused and in their original packaging.
- Proof of Purchase: A valid receipt is required for all returns and exchanges.
- Exclusions: Food, drink, and earrings cannot be returned. Sale items are also excluded from returns and exchanges.
- Faulty Goods: Your statutory rights are not affected. Any goods found to be faulty can be returned for a full refund, repair, or replacement, as per customer preference.
Christmas Return Policy (2023/2024)
- Extended Period: Purchases made between 17 October and 24 December can be returned up until 11 January.
- Exclusions: This policy does not include decorations, cards, food, drink, or sale items.
- Proof of Purchase: A valid receipt is necessary for all returns made under the Christmas policy.
Process for Returns and Exchanges
- Initiate a Return: Contact our customer service team or visit our store to initiate a return or exchange.
- Inspection: Returned items will be inspected to confirm they meet our return criteria.
- Refund or Exchange: Eligible returns will be processed for a credit note or exchange as per the customer’s choice.
Additional Information
- Reduced or Sale Items: We’re unable to offer refunds or exchanges on reduced or sale items, except where they are faulty.
- Online Purchases: For items purchased online, please follow our online return process available on our website.
- Customer Service: For any queries or assistance, please contact our customer service team.